Privacy Policy
How we protect your financial data and respect your privacy while serving Taiwan's investment community
Last Updated: March 15, 2025 | Effective Date: March 15, 2025
Introduction and Scope
CloudAdvancePanel operates as a financial reporting platform serving investors throughout Taiwan. We understand that when you're dealing with financial data and investment decisions, privacy isn't just a legal requirement — it's fundamental to building the trust that makes our service valuable.
This policy explains what information we collect when you use cloudadvancepanel.com, why we need it, and what choices you have. We've written this in plain language because privacy policies shouldn't require a law degree to understand. If something's still unclear after reading this, contact us directly.
This policy applies to all users accessing our platform from Taiwan and internationally. It covers our website, any related services we provide, and how we handle data in compliance with Taiwan's Personal Data Protection Act (PDPA).
Information We Collect
Account and Profile Information
When you create an account, we collect your name, email address, and contact details. If you're using our platform for business purposes, we also collect your company information and tax identification number as required by Taiwan financial regulations.
Financial and Transaction Data
We collect financial information you provide when generating reports or analyzing investment data. This includes portfolio details, transaction histories, and any financial documents you upload. We don't store your bank account passwords or full credit card numbers — payment processing happens through secure third-party providers.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, email, phone number | Account management and communication |
| Financial Data | Portfolio holdings, transaction records | Report generation and analysis |
| Technical Data | IP address, browser type, device info | Security and platform improvement |
| Usage Data | Pages visited, features used, time spent | Understanding user behavior and needs |
Technical and Usage Information
Our systems automatically collect technical data when you use our platform. This includes your IP address, browser type, operating system, and how you interact with different features. We use this to spot technical problems, prevent fraud, and understand which parts of our platform work well and which need improvement.
Communications and Support
When you contact our support team or participate in surveys, we keep records of those conversations. This helps us resolve issues faster if you contact us again and improves our service based on real feedback.
How We Use Your Information
We're a financial reporting tool, not an advertising platform. We use your data to provide and improve our service — not to build advertising profiles or sell your information to third parties.
We base our data processing on several legal grounds under Taiwan's PDPA, including contract performance (providing the service you signed up for), legal compliance (meeting financial reporting requirements), and legitimate interests (improving our platform and preventing fraud).
Data Sharing and Disclosure
We share your information in limited circumstances. Your financial data is yours — we're not in the business of selling it.
Service Providers
We work with third-party companies that help us operate our platform. This includes cloud hosting providers, payment processors, and email service providers. These companies can only access the data they need to perform their specific services, and they're contractually obligated to protect it.
Legal Requirements
We'll disclose information if required by Taiwan law or valid legal processes. This includes responding to court orders, regulatory inquiries, or investigations by Taiwan financial authorities. We review each request to ensure it's legally valid before sharing any data.
Business Transfers
If CloudAdvancePanel is acquired or merged with another company, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.
What we don't do: We don't sell your personal information to data brokers. We don't share your financial data with advertisers. We don't use your portfolio information for purposes unrelated to providing our service.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. These aren't just theoretical — we've built systems to honor these requests efficiently.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 15 business days.
Correct Inaccuracies
Update incorrect or incomplete information in your account. Most profile data can be edited directly through your account settings.
Delete Your Account
Request deletion of your account and associated data. Some information may be retained for legal compliance purposes.
Data Portability
Receive your data in a structured, machine-readable format that can be transferred to another service provider.
Restrict Processing
Limit how we use your information in specific circumstances while we verify concerns or resolve disputes.
Object to Processing
Object to certain uses of your data, particularly for marketing purposes or automated decision-making.
To exercise any of these rights, email us at [email protected] with your request. We'll verify your identity to prevent unauthorized access and respond within the timeframes required by Taiwan law. There's no fee for most requests, though we might charge a reasonable administrative fee for excessive or repetitive requests.
Data Security and Protection
Financial data deserves serious security. We use multiple layers of protection to keep your information safe from unauthorized access, loss, or misuse.
Technical Safeguards
All data transmitted to and from our platform is encrypted using TLS 1.3 or higher. Stored data is encrypted at rest using industry-standard AES-256 encryption. We maintain secure backup systems and test our disaster recovery procedures regularly.
Access Controls
Only authorized CloudAdvancePanel employees can access user data, and only when necessary for support or system maintenance. We log all access to sensitive information and conduct regular security audits. Staff members sign confidentiality agreements and receive ongoing security training.
Infrastructure Security
Our systems are hosted in secure data centers with physical security controls, redundant power supplies, and environmental monitoring. We use firewalls, intrusion detection systems, and regular vulnerability scanning to protect against cyber threats.
Despite our security measures, no system is completely immune to breaches. If we detect a security incident affecting your data, we'll notify you and relevant Taiwan authorities as required by law, explain what happened, and outline the steps we're taking to address it.
Data Retention and Deletion
We keep your information only as long as necessary for the purposes outlined in this policy or as required by Taiwan financial regulations.
Active Account Data
While your account is active, we retain your profile information and financial data to provide our service. Usage logs and technical data are typically kept for 18 months unless needed for security investigations or legal compliance.
Account Closure
When you close your account, we delete most personal information within 90 days. Some data must be retained longer to comply with Taiwan financial record-keeping requirements, typically for seven years. This includes transaction records and tax-related information.
Backup Systems
Deleted data may persist in backup systems for up to 90 additional days before being permanently removed. During this period, the data isn't accessible for normal operations but exists in encrypted backups as part of our disaster recovery infrastructure.
International Data Transfers
While CloudAdvancePanel primarily serves the Taiwan market, some of our service providers operate globally. This means your data might be processed in countries outside Taiwan.
When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using service providers that comply with recognized international privacy frameworks and implementing contractual protections that require the same level of security we maintain.
Our primary data storage remains within Taiwan or data centers that meet Taiwan regulatory standards. International transfers are limited to specific operational needs, like using global cloud infrastructure providers with Taiwan-region data centers.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our platform work properly and understand how it's being used. Here's what that actually means in practice.
Essential Cookies
These cookies are necessary for basic platform functionality. They remember your login session, maintain security, and enable core features. You can't opt out of these because they're required for the platform to work.
Analytics Cookies
We use analytics tools to understand how people use our platform — which features get used most, where people encounter problems, and how long different tasks take. This helps us prioritize improvements. You can opt out of analytics cookies through your account settings.
Managing Cookies
Your browser settings allow you to control cookies, including blocking or deleting them. Keep in mind that disabling essential cookies will prevent certain platform features from working. Most browsers provide detailed help information about cookie management in their settings.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect.
Minor updates, like clarifying existing practices or updating contact information, might not warrant individual notification. We'll always post the updated policy here with a new "Last Updated" date so you can see when changes occurred.
Continuing to use CloudAdvancePanel after policy changes become effective means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.
Children's Privacy
CloudAdvancePanel is designed for adults managing investment portfolios. We don't knowingly collect information from anyone under 18 years old. If you're under 18, please don't use our platform or provide any personal information.
If we discover we've collected data from someone under 18, we'll delete it promptly. Parents or guardians who believe we might have information about a minor should contact us immediately.
Questions or Concerns?
If you have questions about this privacy policy or how we handle your data, we're here to help. Real people read and respond to these inquiries.
For formal complaints or concerns about how we've handled your personal information, you can also contact Taiwan's National Development Council, which oversees PDPA compliance.